Poor service

I opened FBYBY account for my daughter and it was mainly used by sister since she struggled to open account and FNB had lot of funny stories. few years ago, when she withdraw the money from the ATM (Alice Branch) it did not come out but the message said the money was withdrawn. she went inside they said she must go open a case, up until now we never heard a word from FNB. now we lost the card and they cant do a temporal card for her, instead they have done eWallet of R500 per day. just imagine she has to travel from the Village for R50 per day to go get the eWallet money for 3 days (R150). why they don't just increase the eWallet limit so that she can get the money once? you really don't care for the poor or less privileged. can you please pay back my money and rectify all this asap