Poor service

Cheque card will expire at the end of this month. Received a SMS from FNB, I must collect my new card at the Centurion branch. No option was given to deliver it via courier (as this was done previously). I receive two calls since then from consultants trying to convince me to increase my overdraft on my account. I told both of them that I am not interested in increasing my overdraft, however I need to arrange for my card to be delivered in Randburg, because I no longer stay in Centurion. They said that they will send a request, nothing was done about it. I called FNB 7 times and still nothing. I finally spoke to a consultant on the 25th of June (I can't remember his name) he tried to assist me to his fullest and cancelled the card at the Centurion branch - very happy about his service. I received a call today by a lady telling me that I need to go into the Randburg branch, order a new card and they will process a new one. I need to wait for the card, they will then only be able to send it via courier. FNB decided what option will be best for me and now I have to sit with the problems!!! I will be without a card, I can't go to the branch during the week and it is expiring tomorrow.