BV
Bernadette V
1 reviews | Active since May 2015
29 Jun 2015, 11:53
Poor Service
I have just called the branch but all FNB's calls is rooted through the call centre, I then ask the lady why do they need to be so complicated and not as simple as Nedbank? by which she threw the phone down in my ear. There is unauthorized deductions from my account and I just want to know why, I can travel for every query I have. Why do I need to struggle so much with you guys?
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Replies (1)
FNB (First National Bank)'s replyOfficial
29 Jun 2015, 13:29Hello bdetviljoen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 712222.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 712222.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply29 Jun 2015, 13:29
Official
Hello bdetviljoen,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 712222.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 712222.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)