Poor Service

My husband passed away on 12/12/2023, I notified them within a week and his account was frozen. The executor for the estate is wating for FNB to close the account and transfer the money into the estate account. it is nearly a year, and we are still waiting for the account closer. I called the a few times, but every time their response is that there is a backlog. If this is the case, why do they not employee more people. FNB is delaying the estate. I am going to close all my accounts with them.