Poor Service

Our business app**** for a Credit Card online. After some trouble with fnb online system giving errors the whole time I received a call from one of their agents.

I indicated the amount we app**** for and was told we are pre-approved for more. The agent emailed through a Quote and our board of directors decided to rather apply for a lower amount.

When I informed Mathonsi, Glenda about this her response was: "Noted . Please note application has been closed. Regards,"

I had to email her again asking her how can she close the application when I informed her the amount just needs to be lowered.

I was told to reapply online or contact the help desk.

Feel that as a client I did not get any service delivery for such a simple matter.