POOR SERVICE

TODAY I CALLED FNB TO ENQUIRE ABOUT A YOUTH CARD THAT IM TRYING TO OPEN I WAS TOLD THERES NOTHING ON THE SYSTEM SO BASICLY THEY DONT HAVE ANSWERS FOR ME I DEMANDED THEY GET ME ANSWERS THEN I WAS PUT ON HOLD FOR MORE THAN AN HOUR. THIS IS THE NUMBER I CALLED ***B THEN GOT FED UP AND PUT DOWN THEN THE GUY CALLED ME BACK WITH A *** NUMBER AND SAID I MUST HOLD HE IS TRYING TO GET ME ANSWERS FROM ANOTHER DEPARTMENT HE THEN PUT ME ON HOLD FOR 1 HOUR 15 MINUTES AND COUNTING I TOOK SCREEN SHOTS OF THE CALL