poor service

We have a business account at fnb. Thy needed documentation for fica from us, that we had to submitt to them.<br> Our financial manager send all documents needed to fourways branch.<br> <br> A week ago i found that all our accounts have been blocked, for thy haven't received any documents from us.<br> We phoned them to found that the documents was still sitting with them, never passed it on to fica dept.<br> The said they will send it to them and then they will uplift all the accounts.<br> <br> After phoning them the hole of last week with no success of that happening.<br> This morning when i phoned for the 50 th time they said, all has been received but now it must go to another department to look at, and to the auditors too, and they cant tell me when that will happen.<br> <br> It is ridiculous really, and it was their mixup in the first place. I have urgent payments to do daily, and now i cant do anything. Please help me.