Poor Service

FNB never gave me a choice to have my new card couriered to me. They simply said I must collect from the branch. I can't go there during office hours - only on a Saturday. When I got to the branch on Saturday they were closed "due to unforeseen circumstances". Now, I can have another card couriered, but it will cost me, and the courier is free. Therefore, why didn't you give the option upfront????