zD
zaid D
1 reviews | Active since Jan 2013
22 Jun 2015, 08:47
POOR SERVICE
I WENT THROUGH THE ENTIRE PROCESS TO CLOSE MY CREDIT CARD WITH SETTLEMNT AND UP TO AN INCLUDING TODAY IT IS STILL OPEN - WHEN I CALLED THE CALL CENTRE THIS MORNING THE AGENT SAYS SHE WILL ESCALATE IT AND THEY WILL CALL ME WITHIN 48 HOURS. THIS IS UNACCEPTABLE SERVICE AND NO RESPONSIBILITY HAS BEEN TAKEN TO CLOSE THIS ON MY ONLINE PROFILE
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FNB (First National Bank)'s replyOfficial
22 Jun 2015, 09:50Hello 777ZYD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Jun 2015, 09:50
Official
Hello 777ZYD,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 706875.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)