Poor Service

I called FNB on the 1st of Jan reporting a ********** transaction that went off my account. The consultant promised to log a ***** case and never did. An amount of R15 then later R535 went of my account for some online transaction I do not know about. I immediately block my account and ask for a case number which I did not receive.

I requested for a new card to be oreded, it's been over 3 weeks now without my card, I was issued a new temporary card and have not received any update.

I am on the private wealth option and my so called private banker has not assisted me with anything.

I have started the process of moving my things over to Discovery Bank because of the pathetic service I have been receiving from FNB.

I've complained numerous times about my private banker, whom I've begged for over months to set up a meeting with me to iron out issues and I have since then not received any feedback.

I'm frustrated, annoyed with FNB and Hate banking with them. The only reason I am still with them is for certain transactions which only FNB can do and this frustrates me.

I've asked over 4 years now for my residential address to change and till this day it has not been changed. I don't know why I put up with this but I have decided to take on the legal route because this has affected me so bad and do not see why I have to continue being nice to a bank that doesn't even follow its slogan