JL
Janine L
1 reviews | Active since Jun 2024
10 Jun 2024, 13:14
Poor service
I am extremely disappointed with the service from FNB.I reported a case of ***** and asked for a reversal of the virtual card transactions and I received no assistance or follow-up. It’s impossible to reach them via secure chat or calls This kind of negligence is unacceptable and puts customers at risk. I expect better from such a reputable bank.
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Janine L's updateReviewer Update
13 Jun 2024, 10:00Despite my repeated attempts to resolve this issue, I have not been assisted adequately. Please note that if my issue is not resolved promptly by close of Business, I will have no choice but to escalate this matter to the Ombudsman.
JL
Janine L's update13 Jun 2024, 10:00
Reviewer Update
Despite my repeated attempts to resolve this issue, I have not been assisted adequately. Please note that if my issue is not resolved promptly by close of Business, I will have no choice but to escalate this matter to the Ombudsman.