Poor Service

In December 2019, I cancelled my card with FNB (house break-in) and was issued with a new card, only to find that there were debits going off my account from Tollgates. I referred the matter to your Brixton branch and was issued a reference number. They informed me that I will receive an sms to confirm that they are busy with my case. I received nothing. Went back to the branch and was informed that I needed to contact the ***** department myself. Its impossible getting through to your ***** department.

Last night I tried drawing funds at the ATM and my card was cancelled. When calling FNB this morning I was informed that there is nothing they can do to assist me because I answered the security questions incorrectly. I requested to speak to a manager or supervisor and the clerk informed me that there was nobody available for me to speak to and there was nothing she could do to assist me.

I am extremely disappointed with FNB's disgusting service. It seems to me that nobody is efficient enough to return a call or try to assist a client in need. I will be closing my accounts with FNB and will definitely open my account with a more reputable bank.