Poor service

I opened a case of ***** with FNB ***** department on the 13th or 14th of December. To date the only communication I have had on the progress of this ‘investigation’ has been an email from the ‘investigator’ Moipone Gumbi requesting all the necessary documents pertaining to this case in which I have been ****med out of over 150k from my FNB business account. I sent all the necessary required documentation and asked that receipt thereof be confirmed. This person Moipone has not even had the decency to say that the information was received and is in order. I have called in to try and speak to this person and have been given the run around and never spoke to this person. A call was allegedly logged for Moipone to contact me back as a matter of urgency the last time I called in but to date I have still not had an email or a call from this person pertaining to my case.