POOR SERVICE

I AM SO ANNOYED WITH THE SERVICE I JUST GOT FROM FNB SPOKE TO GUY BY THE NAME OF KGOTATSO WHO HAD NETWORK ISSUES WHICH IS SOMETHING I COMPLETELY UNDERSTAND AND HE KEPT BLAMING FOR IT . I SPENT ABOUT 30MIN ON CALL AND DURING THAT TIME I HAD TO WAIT FOR HIM WHILE HE TRIES AND FIX HIS PHONE. THE LAST 15MIN I WAITED FOR HIM WHILE THE PHONE WENT DEAD SILENT . THE GUY DID NOT EVEN TRY TO CALL ME BACK. WHAT KIND OF SERVICE IS THIS? I AM STILL FOLLOWING UP ON CASE FOR ********** ACTIVITY ON MY CARD ON THE 6TH OF JULY TILL TODAY NO ONE EVER CALLS ME BACK I DO THE CALLING AND STILL GET THE WORSE SERVICE EVER. I AM JUST NOT WINNING I AM TIRED