Poor service

I app**** for a personal loan on 31 August 2026 and submitted all the required documents as requested. Throughout the process, I repeatedly followed up and was continuously told that my application was with the Validation and Process Department.

After waiting for approximately eight days, I was then informed that my application had expired and that I needed to apply again.

I comp**** with FNB’s instruction and reapp**** yesterday. However, when I followed up today, I was once again given the exact same response—that my application is with the Validation and Process Department.

This is completely unacceptable.

I have already spent considerable time following up with FNB, providing documents and doing everything requested of me. I cannot continue receiving the same generic response without any proper explanation or indication of when my application will actually be resolved.