Poor service

I have renewed my car license on the FNB banking app. I still have not received my license although it shows that it has been renewed. I cannot track the process on the app as it shows that there is outstanding documents, which I did provide. They paid the money back in my account but I cannot restart the process because the app says the license is renewed. I tried contacting them on the e mail provided but only get machine generated e mail back that does not answer my question. I tried to phone the number provided and was told it is the wrong number. Eventually I got to Themba. Who was very helpful up to a point where he refused to get me to speak to someone Techinical to reset my car on the app so that I can restart the process. He suggested I must go to the license office to take out the license. He was not prepared to assist me. This is very poor service