Poor service

I'm highly disgusted in the process of which I endured applying for a new credit card. After 2 weeks of waiting, after a promise of 4-5 days delivery I had gone into my Empangeni branch to find out what the hold up was. Only to find out that they had redirected my card back to Joburg without any notification. Due to this nature of unorganized matter. I had decided to drive up to Head office in Joburg, 600 km away to pick it up myself. I had made the necessary arrangements with the courier company Ccd, being told that authorization would be needed from Fnb to collect it myself with my ID book. I was told that this sort of thing was done regurlary and it wouldn't be a problem. Only to receive a phone call upon my arrival in Joburg saying that I could not collect it, and that it was highly UNLIKELY that Fnb would give authorisation.