Poor Service

Dear FNB Management Team, I hope this email finds you well. I am writing to express my deep dissatisfaction with the recent experience I had with your live chat service on 26.02.25. Unfortunately, the agent I interacted with, Nelisiwe, abruptly ended our conversation when I requested a breakdown of the service charges that did not add up to the amount I was charged, which is R92.40. As a loyal customer who regularly oversees the charges on my bank account, I believe it is my right to request and receive a detailed breakdown of these charges, especially when the amounts do not align. Despite my reasonable request for this information to be emailed to me, I was met with refusal and subsequently cut off by the agent. This kind of treatment is unacceptable and leaves me extremely disappointed. This is not the first instance where I have experienced charges exceeding the due amount, nor is it the first time I have received poor service from FNB. As such, I kindly request that someone from the FNB management team conduct a thorough review of the services in question. I expect a detailed explanation of the charges and, if any discrepancies are found, a refund of the incorrect charges to be processed promptly into my account. I look forward to a swift resolution to this matter and a significant improvement in the quality of customer service provided by FNB. Thank you for your attention to this issue. Regards Mr A Nagiah