poor service

We have had our business accounts with FNB for over 5 years, and two months ago we app**** for a home loan, the banker Vishal Binnessaree and his manager who did not understand how to read business financials and they declined the application after reviewing it for 4 weeks. We received an approval from another bank, which did not have any of our company accounts, we very disappointed and unhappy with the way our application was treated by the FNB banker.