Poor service

I'm appalled at your services. I called in your ewallet call center as I was sent an ewallet without a pin, I dialed *120*277# tor get an error message "an error occurred with this transaction" I have more than enough airtime which I purchased from the very same ewallet using *130*277# I called the call center when I realized I'm getting know where with trying to get a new pin from ussd *120*277# the agent first agent told me the money hadn't cleared yet as it was processed on a Sunday I should wait 24 hrs, I then called back the new agent tells me the funds reflecting I must dial the ussd code to request a new pin the agent tells me there's nothing wrong with the ewallet maybe it's my network causing the issue I contact cell c they advise my my ussd services are active and I should be able to access the services provided I have airtime which I confirmed i have, I tried ample times and nothing. All I want is to be able to request a new pin so I can withdraw the damn ewallet I am stranded in another city and need to get home using the money from the ewallet which is a loan from a company they told me I need to. Contact fnb for assistance why is this so damn hard!!! Please can I just be able to request a new pin I am begging I want to get back home to my family!!! My mental health cannot take this anymore.