TL
Tsholofelo L
1 reviews | Active since Dec 2018
08 Feb 2021, 12:23
Poor Service
On the 27 Jan 2021 I sent a query to FNB I then received an email response with a ref number from Matsatsi Letsoalo, then later on I was asked to sent a few details and then I was told someone will contact me, till to date I have been contacted. I have been talking to Rb Jacobs on Twitter, who also could not help who also told me I will be contacted shortly. I am disgusted by the service FNB is giving and I want money, as money keeps on disappearing in my account and no one seems to have answers. If I don't get call by the end of business day today, I am moving my business account as well my personal account to a different bank where I will be appreciated and contacted on time.
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Tsholofelo L's updateReviewer Update
09 Feb 2021, 12:43Well I still haven't received a call from FNB till to date, I got a voicemail from Catherine Morgan, whom after sent me a survey to rate your service, why should I rate a service when I did not speak to anyone, I then responded and told her to call me at 3;30pm, which she did not do. She decides to call me this morning and tell me she had system issues, is she the only person working at FNB? I aske her to aske her manager to call me at 11am, which never happened. I would like to find out what happened to my money FNB and I want to cancel all my accounts with FNB with immediate effect. I want a call at 1pm from a manager with an explanation of what happened to my money and a confirmation that my accounts have been closed.
TL
Tsholofelo L's update09 Feb 2021, 12:43
Reviewer Update
Well I still haven't received a call from FNB till to date, I got a voicemail from Catherine Morgan, whom after sent me a survey to rate your service, why should I rate a service when I did not speak to anyone, I then responded and told her to call me at 3;30pm, which she did not do. She decides to call me this morning and tell me she had system issues, is she the only person working at FNB? I aske her to aske her manager to call me at 11am, which never happened. I would like to find out what happened to my money FNB and I want to cancel all my accounts with FNB with immediate effect. I want a call at 1pm from a manager with an explanation of what happened to my money and a confirmation that my accounts have been closed.