Poor service

I used ebucks to book my business trip to Joburg for 28 Nov.

After spending a significant amount of time to choose and book the tickets I went through the payment process and R2024 was debited from my credit card. No confirmation email was then sent to me and after checking this morning the R2024 was taken from my account.

I have raised this issue with the ebucks travel team (Ref RWD-162780-Y9B3X4) and only received a cold automated reply.

Now bear in mind, a day has since passed idly by, and I have still no idea whats happening with my travel booking.

Very bad response time and efficiency from ebucks and I doubt whether I will ever book travel with them again.