POOR SERVICE

My husband instructed the bank not to deduct money this month for the school because we had plans of going to Eastern Cape to visit our son but they went and deducted the money anyway even though he took time and visited the bank and ask them to do this for him. This morning he received a sms saying that the stop order went thru for the school, he then went back to the bank to try and get his money as we needed to go this weekend.<br> He was told to go to the school.I phone the branch manager of Zevenwacht FNB she said she will get back to my husband. She phoned him and said she the same thing which I find very upsetting because when he made the arrangement prior, he was avoiding this process of having to explain himself that he must do now. I then phoned the school and she said the bank charge her for every transaction as the bank charge my husband.<br> <br> She then said I must write the story and give my husband details they will do transfer Monday, now again I'm not happy because we are suppose to leave tomorrow and visit our baby but thanks to FNB all those plans must come to a stand still.