POOR SERVICE

I submitted a complaint in mid-January regarding an issue with the FNB app preventing me from purchasing mobile data. I received a response stating that the issue would be resolved within five business days. However, significantly more time has passed, and I have yet to receive any further updates.

Could you please provide an update on the status of this matter? It’s concerning that there has been no communication or resolution. I’d appreciate some clarity on what the technical team is doing to address this issue.