Poor service

I write this review with a heavy and broken heart, As a young widow who is battling to come to terms with being a single parent, amongst other problems. I am so disappointed and hurt as the trust I had for my wonderful bank FNB has now disappeared. My husband passed on last year and since I haven’t received my tittle deed, I have been spending a lot of airtime and data trying to find out where the problem could be , I since haven’t received any tangible feedback. When you call the consultants will tell you that Khenseni Seziba is the one who’s supposed to assist, but she’s never helpful or even available to talk to me. It’s more like this Khensani is some unreachable “god” and one needs to bring a sacrificial lamb to get assistance from her. Where is my tittle deed and why must it take forever for me to get hold of it? I have two kids that need me but clearly FNB is out there to destroy me. Does Khensani have any personal issues with me? Why is this Khensani hurting an already broken poor widow?

We have a positive balance on the bond that could help me kick start the school fees for my kids next year, but Khensani and FNB are standing between my kids and their education. What must I do to get my tittle deed? Don’t my kids and i deserve to live in peace in the house that their father left us with? Tell me what I must do to .

I’m still battling to come to terms with my husband’s passing yet I have to deal with Khensani and her incompetence or should I say your unwillingness to help a poor broken 32 year old widow? What have I done to deserve this treatment ? It’s been over a year for crying out loud 💔😥.

The love and respect I had for FNB has ended, I’m stressed and having a lot of pain and anxiety simply because of this issue. I’ve been having sleepless nights due to the uncer*****y of this.

May I please receive assistance in this regard. I am so sick and tired as this is draining my physical, emotional and financial energy. I drove to the branch today and they said they couldn’t help me. Please if I can get clarity on how the process works and how far is the progress. I am utterly disappointed in FNB, would i recommend it to anyone? No I wouldn’t