1 reviews | Active since Feb 2014
POOR service
I recently opened an Business account with FNB.<br> Upon collecting my card at Stellenbosch branch, I wanted assistance to register my online banking.<br> NO one was willing to help.<br> After 2hours in the queue, they just said my card is activated and have to register the card at home.<br> <br> NO one willing to help with registration.<br> At home, detail provided to me, not valid.<br> <br> Online banking Call center says card is not working therefor I can not register. So they put me through to card department.<br> The card department says there is no fault on the card, it is a online banking profile.<br> <br> I will not stand in another queue for another 2 hours, to get to there front and no one is willing to help.<br> <br> <br>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 620008.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 620008.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
