POOR SERVICE!!!

I have been going on with FNB about updating my credit profile, as they had the incorrect information. I lodged a query with FNB, and they told me that I must get my latest credit report from Transunion which I did and forwarded it to Tshepiso whom is one of the Loans Help Desk Consultants. She said that it would take up to 14 Working days. Today we are on 19 Working days all ready. For some reason my profile has not been updated accordingly, and it's costing me a hell of a lot of money now!!! Some one has not been doing their job correctly. And i hold FNB personally responsible for this. I have all the evidence to indicate that I am not at fault here. <br> <br> I have requested a senior manager to contact me yesterday morning, but nothing yet! According to Tshepiso she has sent up another request that will take 7-14 working days AGAIN!!! <br> <br> I am sorry this is UN ACCEPTABLE! <br> <br> I have been a valued client for over 8 years now all ready, and this is how I am treated? I demand resolution of this matter before COB today!