Poor service

FNB Private client desperation to keep clients stinks. It takes a minute for a client to upgrade online and using App. But when you want to downgrade you cannot do on the App. You have to contact them and it will take 7 business days @FNBSA @Rb__sa ReferenceRw***

I contacted FNB today again after 8 working days and now they tell me about 14 days.