Poor Service

I'm very disappointed by the service I received from FNB Gugulethu Square, Cape Town. I opened up a account online and had my card delivered to my place of work. I received a call last week explaining to me that my account was still inactive as it was pending some tax documents for me to complete. To manage my time efficiently I decided to take off from work (Sanlam Head Office) and physically go to the bank to enquire about this. The consultant informed that the only thing pending was my ID document for the account to be active successfully. I did not have it on me at that point in time and I advised I will return the following day with it. I did so yesterday 24 February 2022 and now another consultant tells me that I require a R50 deposit (which is fine) and also proof of address. I advised the lady to please provide me with a email address so I can forward a proof of address to get everything done as the account is where I selected to have my salary paid into for the 25th February 2022. She had the audacity to tell me that she can not provide me with any email address and to be quite frank that there is nothing else for her to discuss with me. I am now in a position where I did not get paid as my salary bounced. I can not express the inconvenience to me as I am in the process of applying for vehicle finance. I have never been so disappointed by the service of a supposedly well established company. I am now inbetween a rock and a very hard place. How do I move forward from this.