DT
Desiree T
1 reviews | Active since Dec 2020
14 Dec 2020, 10:01
poor service
money went off my account, without me entering my banking details nor giving permission to deduct my account, I did not even enter my details on the app. I went to FNB to try and sort the problem and was told that i need to call and complete the form which I did, it was on Thursday, up until today I have not received a call or sms nothing from FNB. poor poor poor poor service. I feel like going to a laywer and open a case against both parties - fnb needs a better security system and no company is allowed to deduct money without permission.
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Desiree T's updateReviewer Update
14 Dec 2020, 13:49fnb only responded after i posted my review on Hello Peter, I mailed the completed fnb ***** form on Thursday already, sent 5+ emails with no response. What investigation? money was taken out my account without me entering my banking details nor giving permission. there is nothing to investigate just reverse the payment asap.
DT
Desiree T's update14 Dec 2020, 13:49
Reviewer Update
fnb only responded after i posted my review on Hello Peter, I mailed the completed fnb ***** form on Thursday already, sent 5+ emails with no response. What investigation? money was taken out my account without me entering my banking details nor giving permission. there is nothing to investigate just reverse the payment asap.