POOR SERVICE

I JUST COME FROM THE BRANCH AND IM NOT HAPPY MADE AN ARRANGEMENT 3WEEKS BACK IF NOT 2WEEKS BACK FOR A DOUBLE DEDUCTION FROM MY CAPITEC ACCOUNT FOR MY FUNERAL POLICY AND TILL NOW NO AMOUNT WENT OFF MY ACCOUNT AND WENT TO BELVILLE VOORTREKKER BRANCH AND THEY CHECKED FOR ME THERE IS NOTHING ON THE SYSTEM SHOWING I HAVE MADE AN ARRANGEMENT THIS IS REALLY POOR SERVICE AND INCONVIENENCING ME NOW IM GOING TO BE IN ARREARS FOR 3MONTHS WHEREBY IVE MADE ARRANGEMENT AND IM NOT GOING TO ACCEPET THAT I HAVE THE MONEY IN MY ACCOUNT AND NO DEBIT WENT THROUGH I WONT BE PAYING FOR 3 ARREARS CAUSE THIS MONTH OF MAY ONE PAYMENT IS SUPPOSED TO GO OFF