Poor Service

Someone from First National Bank made contact regarding my complain as I was ****med money from the ATM in Hyde Park Corner Shopping center. Feedback was exactly what I anticipated. The bank never wants to take responsibility. They refuse to refund the money lost as they claim there's nothing wrong with the ATM and there was no extra money received by the bank. My question still is then where did my money go then? She insinuated that I must have counted the money wrong when I left home. I mean how does that happen that both me and the client count the money wrong twice while using the same ATM but when I use ATM's from Rosebank Mall all my money deposited gets registered correctly? I have been using other banks and have never in my life have such an encounter, it's only First National Bank. I see it daily people loose money get ****med by the bank and they are told the very same thing. That unfortunately the bank can't take responsibility or refund you the money lost. I hope the Ombudsman can boycott them.