Poor Service

I together with my business partner visited this branch on official business to get confirmation for the business account held at this institution, We arrive at the branch there is a queue system there whre a print out is issued for services required, that system was not manned by any staff member to assist people visiting the branch for multiple services. I had to take initiative and assist three elderly people with getting the coupon and also explain that they will have to wait for their number to be called.<br> <br> Full compliment of consultants were at their work stations but for some reason their terminals were closed with the sign \Consultant closed use next consultant"but they were there at the cubicle on the computer surfing the net I suppose. We had to wait almost an hour to get assistance while they were chit chatting and having a laughter like it was a woman weekend gathering. How pathetic.<br> <br> The only consultant that was attending to clients had a \""Chiliza\"" surname and I think she has to be commended for doing her job and one gentlemen that also tried to assist while everybody else was on holiday.<br> <br> I think FNB has to do something here pathetic service in that branch."""