Poor service

Unable to use my business account for 2 weeks now. I have been dealing with the commercial service recovery division, and receiving emails from their 'center for excellence'. I think that they got the name for this division wrong ! I was advised on the 10/8/22 to say that the 'soft block' on my account had been removed, but today is the 16 th, still unable to access my account. Pretty pathetic service, to say the least. Obviously there are prople working in that division who have no idea what they are doing, but send out emails hither dither. Been talking to a few friends who closed their accounts with FNB due to various complaints and poor service. One of them said that FNB must surely stand for 'Find nother bank ' !