Poor service

Reference ***NF , this is my third time having to result in a hello Peter complaint regarding the same issue, as there is no assistance from ground level and no response to numerous emails being sent. This is with regards to the temporary relief that has been offered to me and then I received an email on 26th of April to say it was approved from FNB loans and further steps to follow. To date there has been no communication even after numerous emails being sent through.