1 reviews | Active since Jun 2015
Poor service
Dear FNB Bank Customer Service,
I am writing to express my disappointment and frustration with the service I received from your bank. On [29/08/24], I contacted [Call centre /department] and experienced poor service .
- [Last week I phoned the bank asking to stop this debit order no luck and now that debit order want throw now this call centre agent refused to assist me]
I expect a higher level of service from FNB Bank, especially considering the bank's reputation and my loyalty as a customer. This experience has left me feeling undervalued and frustrated. I don't know if I should change the bank so this debit order wont debit me again. I have to contract my HR to change my banking details
I request that you:
1. Investigate this matter and take corrective action. 2. Provide a formal apology and explanation. 3. Offer a suitable solution or compensation for the poor service.
If I do not receive a satisfactory response, I will be forced to consider alternative banking options and share my disappointing experience with others.
Thank you for your prompt attention to this matter.
Sincerely, Sthembiso Nkosi *** ***
I am writing to inform you that I have made the difficult decision to close my account with FNB Bank, effective [30/08/24]. This decision has been made due to the bank's inability to resolve my ongoing issue, despite numerous attempts and promises to do so.
Unfortunately, the lack of progress and unsatisfactory responses have left me with no choice but to seek alternative banking solutions that can meet my needs and provide a higher level of service.
Account details:
- Account name: Fnb Gold Cheque account
- Account number: ***
Please take the necessary steps to close my account and ensure that:
- All direct debits and payments are cancelled
- Any outstanding balances are settled
- My account is fully closed and not left dormant
I would appreciate confirmation of the account closure and any further instructions.
Sincerely,
Mr SI Nkosi
Note: Please ensure you have explored all avenues and options before closing your account, and consider speaking with a bank representative to confirm the process.
I am writing to inform you that I have made the difficult decision to close my account with FNB Bank, effective [30/08/24]. This decision has been made due to the bank's inability to resolve my ongoing issue, despite numerous attempts and promises to do so.
Unfortunately, the lack of progress and unsatisfactory responses have left me with no choice but to seek alternative banking solutions that can meet my needs and provide a higher level of service.
Account details:
- Account name: Fnb Gold Cheque account
- Account number: ***
Please take the necessary steps to close my account and ensure that:
- All direct debits and payments are cancelled
- Any outstanding balances are settled
- My account is fully closed and not left dormant
I would appreciate confirmation of the account closure and any further instructions.
Sincerely,
Mr SI Nkosi
Note: Please ensure you have explored all avenues and options before closing your account, and consider speaking with a bank representative to confirm the process.