Poor service

I bought a laptop through FNB and they offered insurance with the device, now the device was ******. <br> <br> So i lodged a claim with FNB insurance ON THE 20.4.15, and on the 22.4.15 i received an email from a gentleman by the name of Pieter Van Der Walt informing me there's some outstanding documentation i need to submit. I promptly submitted these documents.<br> <br> I then waited for a call to hear what is the progress on my claim, I called on the 29.4.15 to find out about the progress and the phone was answered by Pieter who told me the claim was being processed i should call the next day if i dont get any feedback after 13:00. On the 30.4.15 no one called, so i called again and this time a gentlemen by the name of Uzair answered and he advised me there were documents outstanding as per the update on his system. I then informed him that i had sent these documents on the 24.4.15, he told me he will speak to Pieter, i said to him i will forward the documents again.<br> <br> I called again on the 30.4.2015 and got hold of Pieter who said he was very busy and hence he did not see my email, and he tells me i should wait until Thursday(7.5.15) for the approval commitee, after all this waiting???<br>