Poor service

I am deeply disappointed with the service I received from FNB. After filing a claim for building damages on 06/04/2024 and having to call them to find out the outcome which was rejected. It is now 24/04/2024 and I’m still waiting for a rejection report in order for me to start the dispute process. This delay caused me further financial loss and exacerbated the damages I initially suffered. It's infuriating to feel like the company is prolonging the process intentionally, leaving me to deal with the consequences. This experience has eroded my trust in FNB.