Poor service

I'm really very upset. On Monday 6/7/2020 I went into the Raisethorpe branch for assistance. The lady informed me that she can't help me and gave me a sim card and told me to call for assistance as it would be a free call. I've been trying for days thereafter to get help, each time I'm lucky enough to connect to a consultant they transfer me and I get cut off. All I want to do is cancel a debt protection plan. Such a simple thing but these ppl can't help. If I wanted a loan they will be quick to jump and call me back. I'm a loyal customer and normally I recommend them to everyone but now I'm highly irritated with the lack of concern for their customers during a time like this especially.