Poor service

Item: FNB (First National Bank)
Rating: 2
Author: Izak V

Lodged a complaint with FNB on their site about poor service regarding my credit card. They are supposed to send me forms regarding payment of loans. They called me and promised to send the forms but still nothing! I need to settle the account but nothing is happening. When I phone them no one seems to know what form I need and they keep transferring me. I am really getting frustrated

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 May 2015, 10:27

Hello ijjdevilliers,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

This matter has been escalated to FNB Card to be investigated.
Your complaint ref number is 676950.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply04 May 2015, 10:27

Official