Poor service

With regards to my previous post. Finally someone from the courier company contacted me to deliver my card that expired in August in the second week of September. Call logs and history can be provided there was no previous calls from this number aside from today. I have declined the delivery of the card. I have chosen to downgrade both accounts as a result of this. I have to post this here as FNB takes days to weeks to respond. There is absolutely no value in the private accounts and the service matches. I can not use my debit card up till today due to FNBs poor service. Will love to be in direct contact with someone to share my views on this experience. I would never recommend First National Bank to anyone after this experience.