RB
Rowland B
1 reviews | Active since Oct 2019
03 Oct 2019, 12:11
Poor service
I have been an FNB client for 35 years, and the last few weeks have been the worst. I have been sitting in a queue for 35min at the Brooklyn branch, to sort out a disfunctional card??? And the card is OK, problem (I think ) is systematic on FNB side. Shall I claim my time in cost from them?
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Rowland B's updateReviewer Update
04 Oct 2019, 09:39Hello Peter,
And so I was contacted by "Breggie" from the FNB Brooklyn branch, or at least she left me a voice note - good start I thought. So this morning I phoned the number left by this person (whom I think wish to resolve my issue) - ***.... BIG MISTAKE in customer care!! This number is just again a list of options which does NOT address my issues. After holding on for 5min, I got through to operator which has put me through to a department, only to be cut off again. How shall I make contact with a person??? She has my number, but I cannot get through to her?????
And so I was contacted by "Breggie" from the FNB Brooklyn branch, or at least she left me a voice note - good start I thought. So this morning I phoned the number left by this person (whom I think wish to resolve my issue) - ***.... BIG MISTAKE in customer care!! This number is just again a list of options which does NOT address my issues. After holding on for 5min, I got through to operator which has put me through to a department, only to be cut off again. How shall I make contact with a person??? She has my number, but I cannot get through to her?????
RB
Rowland B's update04 Oct 2019, 09:39
Reviewer Update
Hello Peter,
And so I was contacted by "Breggie" from the FNB Brooklyn branch, or at least she left me a voice note - good start I thought. So this morning I phoned the number left by this person (whom I think wish to resolve my issue) - ***.... BIG MISTAKE in customer care!! This number is just again a list of options which does NOT address my issues. After holding on for 5min, I got through to operator which has put me through to a department, only to be cut off again. How shall I make contact with a person??? She has my number, but I cannot get through to her?????
And so I was contacted by "Breggie" from the FNB Brooklyn branch, or at least she left me a voice note - good start I thought. So this morning I phoned the number left by this person (whom I think wish to resolve my issue) - ***.... BIG MISTAKE in customer care!! This number is just again a list of options which does NOT address my issues. After holding on for 5min, I got through to operator which has put me through to a department, only to be cut off again. How shall I make contact with a person??? She has my number, but I cannot get through to her?????