Poor Service

I am disappointed as to how you always promote self service when you're customer care at your call centres is so poor, I have had to wait 2hours to get assistance for a simple thing such as reversing and unauthorized debit order that went off my account and each and everytime I have this problem with this bank, I feel very insecure with my you guys now because I get paid on my account and when unauthorized payments go off my account and I only get notified 3 days later whether I have data or not I am suppose to receive notifications for such things, your call centers are employing people who are rude, you're transfers from department to department is appalling, you're a good bank but your service is going to be the reason why you lose customers