Poor service

<p>On the 2nd of August I went into FNB ballito to get my gold cheque account closed as I had moved banks due to lack of service from FNB. I spoke to a lady right at the end of the consultant counters. She had advised that her Admin Manager was not in and that I should go back to my branch (Tongaat) and they will close it for me because they cannot cross branch.</p> <p> </p> <p>I then went to my branch only to be advised that Ballito could of done it for me in the process I had to bare extra charges for closing my account only because Ballito refused to help. If the Admin manager was not there why did the consultant go to the back in the first place??</p> <p> </p> <p>To my understanding the branch was more worried about their figures than giving off any service</p> <p> </p> <p>I am a former ABSA employee I know how it works this is just an ordinary service from Ballito.</p>