POOR SERVICE
<p>After requesting a special clearance on a cheque deposited on Monday and checking with the teller after the transaction was done that she had put it through as special clearance upon enquiring today found out that it still has 8 business days to go until cleared. Phoned the call centre who referred me to the branch manager who promised to look into it and come back to me......no one has come back to me!!!!! This is a huge problem for me as the funds are needed urgently!!!!!!!</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)