Poor Service
<p>I had just been trying to correct my address several times with FNB, sincd last year and its still not corrected. Today this lady(Rmudzuli) from FNB Arcadia told me its not her but somebody else. I really dont care who assisted me first, they all work for FNB. Please just help me. Now i have to go through the whole process again. what happened to the information i provided them with when opening 3 accounts with them? they keep writing their address dont know where they got it from. </p>
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. I would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Thank you Lucky(FNB Arcadia). He helped me and he knows client service very well.
Thank you Lucky(FNB Arcadia). He helped me and he knows client service very well.
Good Day
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
***
***
Good Day
Thank you for your postings and changing the review status.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
Should you have further enquires do not hesitate to Contact us on ***.
We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Naomi Petersen
***
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