Poor Service

<p>I am Using FNB Connect unlimited package and R399 every month. This Month FNB claims that I did not pay the R399 but my bank statements says the R399 went out for FNB connect. I called their Call Centre today spoken to someone and she confirmed that my payment was received and the service has been reconnected and now the service is not connected and when I call again I get a different person saying the did not receive payment and the service will be disconnected until next month.</p> <p> </p> <p>I really don't understand how this network works, I cannot even buy airtime and make calls. To even contact FNB connect call center I had to spend R150 buying airtime for another network because I can't even make a call to their call center on their sim. How useless this is, all other networks when contacting their call center you don't need to have airtime but with FNB when your service is suspended you can't do anything with their sim.</p> <p> </p> <p>I have to switch to Telkom they have the best Voice and Data packages. I can't be told that I need to wait until next month before I use my phone again</p>