Poor Service

<p>I logged a dispute on Monday the 24th July of an amount that went of my account that was taken by a car rental agency.I was told that I would receieve a response within 5 working days and the consultant told me that the 1st day starts on the day that i send it back. I sent back the form on the same day and still today its the 5th working day and I havent recieved my money. When I called into the call centre I spoke to Adeline who says I should call back on Tuesday which will then be 7 working days. FNB what happened to your ethics, why do you have turn around times if you cannot adhere to them. Please i need my money back. Please sort this out ASAP.</p>