IM
Innocentia M

1 reviews | Active since Nov 2015

28 Jul 2017, 09:05

POOR SERVICE

<p>I have called fnb called centre today regarding the debit orders that have been happening to my account.</p> <p> </p> <p>Firstly i spoke to Lukhanyiso , he was not helpful at all, he kept on telling one and the same thing over and over again, he failed to help me and transfered me to a worse agent Gcina of which she started asking me why was i tranfered to her as Lukhanyo was suppose to help me, she also did not assist me. Lastly i asked her to tranfer to the rating department to rate the service of which she did not do and she just transfered me to another departmen</p> <p> </p> <p>I have been with fnb for more that 5 years now and i have never experienced such bad service, of which i spend 18minutes on the phone with my airtime and get so pathetic service.</p> <p> </p> <p>Can someone contact me urgent as i need this issue ressolved.</p>

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Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2017, 09:35
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

IM
Innocentia M's update31 Jul 2017, 14:02
Reviewer Update

Good day

Please note i am still waiting for the solution as promised regarding my issue above.

IM
Innocentia M's update01 Aug 2017, 11:41
Reviewer Update

I completed and sent back the forms immeditiatley after i recieved them.

IM
Innocentia M's update01 Aug 2017, 13:00
Reviewer Update

********** ********** VODI

IM
Innocentia M's update11 Aug 2017, 11:34
Reviewer Update

Good day

The issue is not ressolved? Can someone explain how long does it take you to solve querries.

They been sending emails and i dont understand , i have on several times requested that a agent contact me so they can explain their emails, it seems that no one is willing to do so.

What a pathethic servise from such a big Company?????????