1 reviews | Active since Nov 2015
POOR SERVICE
<p>I have called fnb called centre today regarding the debit orders that have been happening to my account.</p> <p> </p> <p>Firstly i spoke to Lukhanyiso , he was not helpful at all, he kept on telling one and the same thing over and over again, he failed to help me and transfered me to a worse agent Gcina of which she started asking me why was i tranfered to her as Lukhanyo was suppose to help me, she also did not assist me. Lastly i asked her to tranfer to the rating department to rate the service of which she did not do and she just transfered me to another departmen</p> <p> </p> <p>I have been with fnb for more that 5 years now and i have never experienced such bad service, of which i spend 18minutes on the phone with my airtime and get so pathetic service.</p> <p> </p> <p>Can someone contact me urgent as i need this issue ressolved.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good day
Please note i am still waiting for the solution as promised regarding my issue above.
Good day
Please note i am still waiting for the solution as promised regarding my issue above.
I completed and sent back the forms immeditiatley after i recieved them.
I completed and sent back the forms immeditiatley after i recieved them.
********** ********** VODI
********** ********** VODI
Good day
The issue is not ressolved? Can someone explain how long does it take you to solve querries.
They been sending emails and i dont understand , i have on several times requested that a agent contact me so they can explain their emails, it seems that no one is willing to do so.
What a pathethic servise from such a big Company?????????
Good day
The issue is not ressolved? Can someone explain how long does it take you to solve querries.
They been sending emails and i dont understand , i have on several times requested that a agent contact me so they can explain their emails, it seems that no one is willing to do so.
What a pathethic servise from such a big Company?????????
