Poor service

<p>I phoned into fnb this morning and received no assistance. Spoke to a consultant by the name of Kgothatso who was of no assistance. I my query began and ended at the verification process WHICH WAS NOT WORKING. The consultant insisted that I must have listen to the voice prompt, which kept repeating that I have not selected any options/digits. I asked for a call back as I had been essentially 'speaking' to the voice prompt for 10 minutes... I was told fnb does not call clients back. Very disappointed considering that my time was wasted a cause originating from fnb. My query remains hanging</p>